As Canadians begin packing their bags following the easing of international travel restrictions, some looking to urgently renew their passports may have to wait a little longer.
Posted Oct 21, 2021, 06:17AM EDT
As Canadians begin packing their bags following the easing of international travel restrictions, some looking to urgently renew their passports may have to wait a little longer.
A network outage at some Service Canada Centres is preventing a few locations across the country from providing urgent, express and pick-up services.
In an email to CityNews, Immigration, Refugees and Citizenship Canada confirms the outage began last Friday, but could not provide a timeline of when the issue is expected to be resolved.
“Every effort is being made to resolve the issue in a timely manner,” says communication officer, Jeffery MacDonald, “We apologize for any impacts to our clients”.
According to MacDonald, regular passport services are not directly impacted. But you’re advised to check the government of Canada’s website for a list of locations that continue to offer urgent and express services.
“The Government of Canada understands that Canadians continue to require passports for urgent travel. We are committed to providing service for clients with pressing needs for travel documents.”
While walk-in services are available, it’s recommend you book an in-person appointment rather than walking in to avoid long wait times.
